Digital Tools for HPN Members

Digital experiences are now part of daily life, and we love the convenience of them. When it comes to helping us get and stay healthy, the options are endless.

Health Plan of Nevada (HPN) members get a variety of digital tools with their health plan. From virtual classes to mobile apps, the number of ways to engage with your health plan – and health care – is growing!

Health Education and Wellness for HPN Members

Livestream Programs

Find out how to make healthier choices with guidance from HPN’s nutrition and exercise experts. Small, consistent steps will help get you there. Live, online instructor-led health education and wellness programs include:

• Diabetes: Understanding the Basics
• Learn While You Burn
• Nourished Mind and Body
• Nourished Mind and Body Weight Support Group
• Tobacco Cessation Program

For program information and times:
HPN Group/Individual Members
UHC HPN Medicaid Members

Virtual Consultations

HPN members can schedule a virtual consultation with a registered dietitian at no additional cost. Call toll-free 1-800-720-7253, TTY 711, Monday through Friday, 8 a.m. to 5 p.m. to schedule your appointment.

To learn more about HPN’s health education and wellness programs, click here.

Getting Care for HPN Members

NowClinic® Virtual Visits*

Feel better faster. Video chat with a provider 24/7 from your computer or mobile device with NowClinic. No appointment needed to get care for non life-threatening and non-urgent medical conditions, such as:

• Allergies
• Bladder infection
• Bronchitis
• Pink eye
• Sinus infections
• Viral illnesses

Enroll and get care! HPN members can go to NowClinic.com or get the NowClinic app and sign up. 

HPN Online Provider Directory

HPN members can use our online provider directory to find providers nearby. To search for a provider, facility or service, visit:
HPN Group/Individual Members
UHC HPN Medicaid Members

Benefit and Plan Information for HPN Members

HPN Online Member Center

Our online member center brings your health insurance information together in one place with:

• Secure chat with a Member Services representative.
• View, download and email your health plan ID card.
• Find out who is on record as your primary care provider (PCP).
• See your copay, deductible, and out-of-pocket expenses, if applicable.
• Check the status of a claim, prior authorization or referral.
• Access your health records. Only available to Southwest Medical patients who opt-in to receive electronic medical records.
• Update your contact information and address.
• Select communication preferences.
• Look up pharmacy copays and see filled medications.
• Discover the latest health plan news.
• Set up online invoicing and payment (applies to individual members).

HPN members can register for an online member center account and create a One Healthcare ID here:
HPN Group/Individual Members
UHC HPN Medicaid Members

HPN & SHL MOBILE APP

Discover the HPN & SHL app and put your benefits at your fingertips.

• Find out who is on record as your primary care provider (PCP).
• Talk with an advice nurse. Available 24/7.
• Video chat with a provider 24/7. No appointment needed.
• Search for a doctor, specialist, facility or lab.
• View your health plan ID card.
• Save your health plan ID card to your Apple Wallet™.
• See your copay, deductible, and out-of-pocket expenses, if applicable.
• Check the status of a claim, prior authorization or referral.
• Access your health records. Only available to Southwest Medical patients who opt-in to receive electronic medical records.
• Update your contact information and address.
• Select communication preferences.
• Get step-by-step directions to contracted urgent cares and hospitals near you.
• Secure chat with a Member Services representative

Ready to get started? Search for HPN & SHL in your app store, download the app, and sign in with your HealthSafe ID®.

After creating an online member center account or signing in to the HPN & SHL app, don’t forget to select your communication preferences, so we can communicate with you electronically when available.

Pregnancy and New Parent Support for HPN Members

HPN’s Tummy2Family App

HPN wants our members to feel confident and supported as they welcome their new baby and adjust to parenthood. Download the Tummy2Family app and get access to:

• Parenting guidance through your baby’s first two years
• Personalized clinical content for a week-by-week guide
• Answers to questions about your symptoms
• Resources and health benefits available in your area
• Kick counter, ultrasound videos, weight gain calculator
• Growth tracker, diaper tracker, feeding tracker

Search Tummy2Family in your app store or text OB to 1-844-702-0770.

HPN Group/Individual Members
UHC HPN Medicaid Members

Count the Kicks®

Recording your baby’s movements is important and can help prevent stillbirth. HPN partnered with Count the Kicks® to better guide you in the process. Download the Count the Kicks app and:

• Track each movement (kicks, jabs, pokes and rolls) as one kick
• Count kicks every day – preferably at the same time, when your baby is most active, usually after you’ve had a snack or light meal
• Time how long it takes your baby to get to 10 movements
• After a few days, you will begin to see the average length of time it takes to get to 10

Starting at the third trimester, begin counting! Download the app today. For information on HPN’s pregnancy programs, click here.

That’s not all!

HPN Group and Individual plan members have additional digital health tools and apps available. Learn more.

UHC HPN Medicaid plan members can explore other health plan tools and apps here.

This information is for educational purposes only and is not for diagnosis or treatment. Use of this information should be in accordance with your health care provider. Benefits may vary by plan.

*NowClinic® virtual visits are not intended to address emergency or life-threatening medical conditions. If you are currently experiencing a life-threatening emergency, please call 911 or go to the nearest hospital emergency room immediately. If you’re thinking about harming yourself, call the National Suicide and Crisis Lifeline at 988, or the 24-hour National Suicide Prevention Lifeline toll-free at 1-800-273-8255 to be connected to a trained counselor at a suicide crisis center nearest you. NowClinic services may be covered by some health plans; copays and deductibles may apply. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.